Martin Yale Industries recognizes the need for our more sophisticated machines to be sold through and installed by qualified equipment dealers. Generally, these
restricted machines carry our intimus® brand and are available to pre-qualified dealers who offer services such as pre-purchase consultation, product inventory, installation, training and after sale maintenance and repair. If these services fit your business model and you are not you an
unrestricted Martin Yale Industries dealer, please
contact us so we can begin the registration process.
If you do not fit the criteria for a qualified dealer you may still purchase certain intimus® machines under our Factory Authorized Installation & Maintenance Program (FAIM). With the FAIM Program, Martin Yale Industries arranges factory authorized installation, application and use training, and up to two additional, no-charge maintenance calls during the first year of machine use. Additionally, any replacement parts are free for one year from the date of installation (consumables are an exception). The focus of FAIM is to insure our customers complete satisfaction with their purchase of intimus® equipment for both you and Martin Yale Industries.
Now, there are two ways to purchase Martin Yale's restricted machines:
1) If you already do your own installation, customer training and after-market service, you can become authorized to purchase Martin Yale's restricted products without the FAIM Program. You must be registered with the Business Machines Representative in your territory.
2) If you do not offer installation, training and after-market service to the consumer or are not registered with the Business Machine Representative in your territory, dealers in good standing may buy Martin Yale's restricted products, provided you also purchase a FAIM package.
With FAIM you get:
• Installation by a factory authorized installer
•Application and use training by a factory installation installer
• Up to two additional, no-charge maintenance calls during the first year by a factory authorized installer
• Replacement parts free for one year from the date of installation (except for consumables such as rubber wheels and rollers; slitting, perforating and scoring wheels; blades, cutting sticks; etc).
Why FAIM might make sense for you:
• If you sell consumables, such as paper or forms, you can now sell bursters, decollators, folders and cutters to your customers
• No need for your organization to develop the servicing skills required to maintain complex machines
• Allows minimal involvement and frees you to pursue other more profitable or desirable opportunities
• Even at an installation where an adjustment might be necessary, factory authorized installers are trained to handle that eventuality
• In the unlikely event a machine does not function to the specifications at installation, Martin Yale will repair or replace the unit*.
•Increased customer satisfaction, as there is less room for operator error - an avoidable cause of customer dissatisfaction with equipment.
* NOTE: The FAIM Program will aid in the proper installation, training and operation of our equipment, however, it is no substitute for proper application selling. Martin Yale warrants its equipment will operate within published specifications, however, specific applications cannot be guaranteed. If an end-user has a unique application, simply supply Martin Yale with samples. We will test the application before a buying decision is made.
PRODUCT WARRANTY
Martin Yale warrants all component parts of its products to be free of manufacturing defects for a period of one year from the date of purchase by the user.
This warranty does not include the cost of any labor incurred or performed by the dealer or other third party to replace defective components.
This warranty does not cover wearable and consumable parts such as knives, cutting sticks, drill bits or blocks, rubber rollers, etc.
Martin Yale will repair or replace any component part found to be defective within the warranty period, not caused by accident, misuse, or improper maintenance, if returned to our factory, transportation charges prepaid. If you believe you have a warranty claim, contact Martin Yale Industries, Inc. for a return goods authorization. Martin Yale Industries, Inc. will not be responsible for any charges incurred without its specific authorization.
If you believe that you have a warranty claim, contact Martin Yale for a Return Goods Authorization. Martin Yale will not be responsible for any charges incurred without its specific authorization.
Warranty parts will be invoiced, including freight. Upon return of the alleged defective part, credit will be issued, including the cost of ground freight, if the part proves to be defective.
This warranty is in lieu of all other warranties, expressed, implied, statutory or otherwise.
Martin Yale Industries, Inc. makes no guarantee of merchantability or fitness for a particular purpose.
To the extent permitted by law, any consequential or incidental damages of any kind, including, but not limited to lost profits or other economic injury are not warranted.